Frequently Asked Questions
How do I place an order?
Online - Orders can be placed online by adding items to your shopping cart and then progressing to checkout. For assistance with this please contact our live support team by clicking on the link to the right of your screen. For outside live support hours, please email email@example.com
Phone - Orders can be placed by calling our sales team on 1300 798 220 between 8:30am -5:30pm, Monday to Friday. Outside these times our after-hours team will gladly take your details and ensure the sales team contacts you on the next working day.
What are my payment options?
Credit Card - GoLights.com.au currently accepts payments from Visa, MasterCard and American Express. We process credit card payments instantly on our site and do not charge any processing fees. We use a secure online payment gateway provided by the Commonwealth Bank of Australia. At no point are your credit card details stored by GoLights.com.au. All payment information is sent directly to the CBA, who processes the payment for us.
PayPal - Customers can use their paypal account to pay for goods instantly
Bank Deposit - Bank details are shown to customers if this option is selected at checkout. Your goods will be shipped once payment is confirmed.
AfterPay - Pay for your purchase over four equal fortnightly instalments. AfterPay makes it simple to pay when it suits you best. Limited to purchases under $1000
Zip Money - To pay larger lighting purchases over time, on your terms, we offer payment via Zip Money. Available for orders up to $10,000.
Can I make any changes once my order is submitted?
Yes you can. It is best to send us an email with your order number and items you would like to remove/change/add so we can efficiently amend the order for you.
I haven't received a order confirmation email?
Shortly after an order is successfully submitted, you will receive an email with all of the order details. Please note this can go into the junk folder at times. If you have not received it within an hour, please contact us to confirm the order has gone through and your email address is correct.
What methods can I use to pay for my order?
We offer a few different methods for payment to suit a range of customers. You can pay by credit card (Visa, Mastercard and American Express- no surcharges apply), Paypal, Bank transfer, Afterpay or ZipMoney.
How much does shipping cost?
We offer free shipping on orders over $99 - however some bulk items do have a shipping fee - you will be notified of this at the shopping cart/checkout. Remote regions in Australia also attract surcharges- these will be advised at checkout. For orders under $99, shipping costs vary based on the state you are located in within Australia. You can estimate shipping costs in your online shopping cart.
How long will it take to receive my item?
Delivery time frames vary for different products, brands, and your location. We endeavour to have your 'in-stock' items delivered in 4-7 business days for most metropolitan locations. Should you require faster shipping, please contact our team on firstname.lastname@example.org or hop onto live chat (located in the bottom right of your page) and we can discuss the options with you.
How do I track my order?
An email is sent to you once it is dispatched, with a link to track your order and find the courier and tracking number associated with your order.
I haven't received a shipment email notification?
Once an order is dispatched, an automated email is sent to the email address you used to check out, with a link to the service used, and a tracking number. If you have not received this, please check your junk folder as it can go into there at times. If you still can't find it, feel free to contact us and we can check on it for you.
Can I send to a PO box?
Yes, for most small packages this is possible, however, large packages cannot be sent to PO boxes. For confirmation, you can give us a call prior to ordering, alternatively, you can enter a PO box when checking out, and if there are any issues, we will contact you for an alternative address.
Can I pick up my order?
We are located in Sydney, NSW. Most orders can be collected, if you would like to pick up your order, please email/call to let us know and we will contact you once it is ready for collection.
I only received part of my order, where is the rest?
Couriers can split parcels in transit - this is the case in most situations. You can also check your shipment notification email, it will state how many items were dispatched, it may be that the missing item has not yet shipped. If you have any concerns, feel free to call or email us.
My order arrived damaged, what do I do?
We're very sorry to hear that your item arrived damaged! Head over to our returns policy to see the next steps: https://www.golights.com.au/
I have received the wrong item/order, what do I do?
We apologise if you've received the incorrect order, this can happen for a number of reasons. If you could please contact us via email with your details, and the details of your order we can work out what went wrong and where your correct items are, and resolve it for you as quickly as we can.
Do you deliver outside Australia?
No, at this time, we don't offer delivery outside Australia
How long do I have to return my item?
We offer 30 days free returns for any change of mind return, starting from the date the item was delivered (determined using your tracking number), until a return is received to our warehouse in Sydney.
How do I request a return?
We understand online shopping can be difficult at times, not being able to see the item in person. If for any reason, you wish to return your item, please head to our online returns form here https://www.golights.com.au/contact-us/return/ and submit it through the website. We will be in touch with the next steps once this is processed.
How do I return my item?
Depending on your location, we will determine the best way to get your return back to us. The return will involve attaching a label to the parcel(s) and dropping it off to your nearest service. You will be emailed the details once the return is processed and approved.
Do I have to pay for the return?
No - we cover return postage for any kind of return, unless it does not meet our terms and conditions outlined here https://www.golights.com.au/returns-policy
How long will it take to process my return?
Once your return is received, the warehouse will check and process it within 5 business days. The service team will then process the return paperwork and you will receive an email confirmation of the refund/replacement/exchange within 4 business days. If your return shows delivered, and it has exceeded 9 business days, please contact us.
Am I eligible to return an item?
You can view our returns policy terms and conditions here: https://www.golights.com.au/returns-policy
Anvisco Pty Ltd ABN 84 146 928 921 trading as GoLights.com.au is an online retailer and is committed to protecting your privacy and keeping your personal information secure. We are bound by the National Privacy Principles, as provided in the Privacy Act (Cth) 1988.
If you would like more information on this topic don’t hesitate to contact us
Collecting Personal Information
At GoLights.com.au we only collect personal information that is necessary for us to conduct our business as an online provider of goods. This includes data revolving around your use of this website, such as what pages you browse, what purchases you make, as well as abandon cart information for the purpose of improving our website and overall business. This personal information will include your name, address, email and other contact details. The only personal information we will collect is what you tell us about yourself in the course of transacting with us and interacting with our website.
Using Personal Information
We respect your privacy and will only use your personal information in accordance with the law and to enable us to conduct our business. GoLights.com.au may use your information to:
- Personalise the website for your use
- Give you access to specific services provided by us
- Publish content you may provide (reviews or feedback)
- Manage and deliver goods you have purchased
- Administer the website
- Send you statements, invoices and other information relating to your transactions with us
- Collect payments from you
- Send you marketing and promotional information
We do not sell or disclose your information to outside parties except for the purposes outlined in this privacy statement. We may disclose your information to parties outside Golights.com.au for purposes relating to the management of your account with us. Such organisations include :
- Mailing and delivery providers which manage the delivery of goods you purchase
- Market research
- Marketing campaigns managed by GoLights.com.au
- Professional service providers engaged by GoLights.com.au such as accountants and lawyers
- Providers of any services that you may use
We may also release personal information under the following circumstances :
- When requested by a government agency or the courts in accordance with the laws (for example, a subpoena)
- Where we deem a customer may be involved or engaged in fraudulent or criminal activity that requires the attention of a government agency
Storing and Securing your Personal Information
GoLights.com.au takes the security of your personal information seriously and will take any reasonable precaution to ensure that data is stored safely and securely. Your personal information may be stored both electronically and in hard copy form. Anti virus systems, email filters, firewalls and passwords protect all our electronic data and we take all reasonable measures to ensure hard copy data is secure.
GoLights.com.au has installed a SSL certificate which is provided by Go Daddy. The SSL certificate ensures that all our data is encrypted with a minimum of 256 bits.
As a PCI compliance rule we do not store any credit card data in our databases. All information regarding payments is sent directly to the payment gateway and receipt information is stored or processed on our end.
If you have any questions regarding this privacy statement or to report a breach of your privacy please contact us by :
- Phone: 1300 798 220
- Mail: 128 Wentworth Ave, Banksmeadow NSW 2019
- Link: Contact Us Online