Customer Service

Where do you deliver to?

GoLights.com.au can deliver to any postal address in Australia. We have partnerships with several carriers around the country, and as such have the ability to offer Fast Free Shipping for all orders over $99 (some exclusions apply for NT)

Shipping to the Northern Territory is dealt with differently than other areas in the country. Users from these locations will find that the system will prompt them to call 1300 798 220 for accurate shipping information. We do ship to these locations, however the order will need to be completed over the phone so that shipping costs can be provided. The Free Shipping offer does not apply to NT locations.

There are a small amount of oversized items that we stock, that are not covered by our Free Shipping Over $99 policy. The cost of moving therse extremely large items around the country is prohibitive at times so we have excluded them from the policy. Depending on the item and where it is going the system will inform you what the cost of shipping is. Generally we attempt to absorb as much as 80% of that cost ourselves to ensure that the freight cost users pay is minimal.

How long does delivery take?

GoLights.com.au ships from both it's Sydney warehouses ensuring that customers receive their goods in the fastest and most efficient manner. We process all orders on the day they are received. Generally customers in NSW/VIC/ACT/QLD will receive their goods within 2-3 business days, provided the stock is available in our warehouse on the day the order is recieved. Please allow 3-6 days for delivery to other states or regional areas. More detailed information is available at checkout depending on the region in question.

Shipping Estimates 
Can you ship to a PO Box?
Couriers require a signature upon delivery and as such we do not ship to PO Boxes as a default. Delivery to these addresses can be organised, however an extra fee will generally be applied as to the increased cost when shipping via Australia Post. Contact us on 1300 798 220 if a PO Box is your only option and we can work something out for you.
How will my order be shipped?
GoLights.com.au has accounts with a wide variety of carriers, which gives us the flexibility to be able to get your goods to you as quickly and efficiently as possible. Every order shipped will be issued a unique tracking number regardless of the carrier used, so customers can view the progress of their shipment at any time very easily. In some cases a signature is required for the goods and would require someone to be home to accept the package. If no one is home, the driver will leave a calling card so you can arrange an alternate time for delivery. Alternatively, an "authority to leave" note can also be used, and we can leave the item in a safe place you request.
What carriers do you use?

GoLights.com.au has an internal shipping module which calculates the fastest, most efficient way to get your goods to you. Our partners below help facilitate this process :

Shipping Providers

How much is delivery?
GoLights.com.au offers FAST FREE SHIPPING for all orders over $99 (some exclusions apply for NT). A small fixed fee applies to orders under $99 depending on the state in which you reside. Express and premium services are available for selected regions and these options can be viewed at the checkout stage (Please note, these options apply only when stock is available).
Can my order be sent faster?
GoLights.com.au offers several express and premium shipping options for some regions. These can be selected at the checkout stage when available. WantItNow offers a 3-4 hour delivery service for Sydney and Australia Post offers a guaranteed next day delivery service through it's express post network. (Please note, these options only apply when stock is available)
What is Want It Now?
Want It Now is a premium delivery service provided by Mail Call Couriers for the Sydney Metro area. They will guarantee 3-4 hour delivery for all orders placed with us before 3pm during business days. If the service available to you the option will present itself at checkout as an add on. Why wait days for your goods from other retailers? (Please note, this option only applies when stock is available)
Do I get an invoice with my order?
All items are sent with a Tax Invoice.
What do I do if my goods haven't arrived when they should have?

Please contact us on :

  • Phone - 1300 798 220 and enter the Shipping option.
  • Email - shipping@golights.com.au
  • or use Live Chat Support (located on the right of your screen)