Where do you deliver to?
GoLights.com.au can deliver to any postal address in Australia. We have partnerships with several carriers around the country, and as such have the ability to offer Fast Free Shipping for all orders over $99 (some exclusions apply for remote locations)
Shipping to remote locations is dealt with differently than other areas in the country. Users from these locations will find that the system will prompt them to call 1300 798 220 for accurate shipping information. We do ship to these locations, however the order will need to be completed over the phone so that shipping costs can be provided. The Free Shipping offer does not apply to these locations.
There are a small number of oversized items that we stock, that are not covered by our Free Shipping Over $99 policy. The cost of moving these extremely large items around the country is prohibitive at times so we have excluded them from the policy.
How long does delivery take?
In order to bring you the very best prices and range, we order most items from our suppliers at the time of customer purchase. Inventory from our suppliers is updated daily to ensure you have access to accurate information. We process all orders on the same day they are received. Please check the product page of each item for dispatch times. Generally, customers in NSW/VIC/ACT/QLD will receive their goods within 4-7 business days after dispatch. Please allow a further 2 days for delivery to other states or regional areas. More detailed information is available at checkout depending on the region in question. We recommend waiting until all your products have arrived before booking an electrician to allow for any unexpected delays.
I only received part of my order!
If you have only received part of your order, don't worry! Our couriers sometimes separate parts of a delivery and the rest should be on its way. you can track your delivery with the tracking number provided via email when your order was dispatched. If you're still not sure, please give us a call and we can track it down for you. If you think you may be missing an item or a part, please let us know within 7 days of receiving your delivery so that we can investigate what might have happened and organise a replacement for you if the item is not already on its way.
Can you ship to a PO Box?
Couriers require a signature upon delivery and as such we do not ship to PO Boxes. Contact us on 1300 798 220 if you have any questions.
How will my order be shipped?
GoLights.com.au has accounts with a wide variety of carriers, which gives us the flexibility to be able to get your goods to you as quickly and efficiently as possible. Every order shipped will be issued a unique tracking number regardless of the carrier used, so customers can view the progress of their shipment at any time very easily. In some cases a signature is required for the goods and would require someone to be home to accept the package. If no one is home, the driver will leave a calling card so you can arrange an alternate time for delivery. Alternatively, an "authority to leave" note can also be used, and we can leave the item in a safe place you request.
How much is delivery?
GoLights.com.au offers FAST FREE SHIPPING for all orders over $99 (some exclusions apply for remote locations). A small fixed fee applies to orders under $99 depending on the state in which you reside.
Can my order be sent faster?
Please call 1300 798 220 during business hours to discuss options for faster delivery. Additional charges will apply.
Do I get an invoice with my order?
All items are sent with a Tax Invoice.
What do I do if my goods haven't arrived when they should have?
Please contact us on :
Phone - 1300 798 220 and enter the Shipping option.
Email - firstname.lastname@example.org
or use Live Chat Support (located on the right of your screen)